Welcome to

Achieving Excellence in Telephonic Debt Recovery

Master the art of telephonic debt collection while maintaining professionalism and customer relationships. This practical skills-based workshop provides agents with the techniques needed to confidently handle challenging collection calls and successfully secure payments.

• Follow a structured debt collection call process to drive results.
• Apply best practices in communication and negotiation for effective collections.
• Manage debtor objections and overcome common excuses with confidence.
• Handle difficult conversations while maintaining a professional and assertive approach.
• Secure a firm commitment and ensure follow-through on payment agreements.

Join us for an interactive learning experience in a Practical Workshop