Welcome on this learning programme!

Improve your workplace communication with our online course! Learn about communication processes, barriers, formal vs. informal channels, and organisational structures. Explore verbal, non-verbal, and written communication's impact on relationships, and understand sensitivity, diversity, and various intelligences at work.

What you will learn:

At the end of this course, the learner should be able to:

• Explain communication process elements.
• Analyse barriers to effective communication, applying them to scenarios.
• Differentiate formal/informal communication, applying to scenarios.
• Distinguish flat/hierarchical communication lines.
• Explore how communication affects relationships.
• Define and apply political correctness, especially in gender scenarios.
• Define "culture" and "sub-culture" and evaluate SA's workplace diversity.
• Identify barriers to intercultural communication and discuss characteristics of effective communicators.
• Define emotional, social, and artificial intelligence.
• Examine emotional intelligence's importance and discuss virtual intelligence applications.

Course Content:

Unit 1: Communication Basics at Work

• Key terms and definitions
• The communication process
• Channels of workplace communication
• Organisational structures and lines of communication
• Effective verbal, non-verbal and written communication in our working relationships

Unit 2: Sensitive Communication Skills and Intelligences at Work

• Key terms and definitions
• Politically correct workplace communication
• Sensitive intercultural communication in the South African workplace
• Intelligences at work (emotional, social, virtual, artificial)

Note: The course content is extracted from the e-course book titled “Professional Skills” published by Edge Learning Media, ISBN 978-1-77612-505-0.

Who Should Attend:

Any individual that wants to learn more about communications skills and how these are applied in a workplace.

Entry Requirements:

There are no entry requirements for this course.

Course Structure:

This course is only available in an online learning format. The course includes learning activities, videos and quizzes.

Assessments:

Learners will need to complete the online quiz for this course.

Accreditation:

This course is not accredited.

Certification:

 A Certificate of Successful Completion will be issued upon completion of the course.

Duration:

1 week per learning unit / 2 weeks