"Working Professionalism" is your guide to mastering the soft skills that are crucial for success in today’s workplace. This course covers everything from creating a standout CV and acing job interviews to building strong interpersonal relationships and communicating effectively in diverse work environments. You’ll learn how to navigate the complexities of workplace dynamics, develop emotional intelligence, and maintain professionalism in both verbal and written communication. The course also delves into non-verbal communication, presentation skills, and business etiquette, ensuring that you’re fully prepared to excel in any professional setting. Elevate your career with the essential skills of professionalism—enrol today and make a lasting impression in your workplace!

What you will learn:

At the end of this course, the learner should be able to:

• Conduct a job search and create a professional CV and online identity.
• Reflect on personal values, set goals, and demonstrate adaptability in the workplace.
• Explain the importance of interpersonal skills and manage workplace conflict effectively.
• Discuss the communication process, barriers to communication, and effective verbal, written, and non-verbal communication.
• Apply political correctness and intercultural communication skills in the workplace.
• Write cohesive sentences, business letters, and emails, and craft persuasive messages.
• Plan and deliver workplace presentations using various software tools.
• Demonstrate business etiquette, including telephone manners and professional communication.

Course Content:

Unit 1: Getting the job

Unit 2: Intrapersonal skills at work

Unit 3: Interpersonal skills at work

Unit 4: Communication basics at work

Unit 5: Sensitive communication skills and intelligence at work

Unit 6: Written communication at work: Part 1

Unit 7: Written communication at work: Part 2

Unit 8: Written communication at work: Part 3

Unit 9: Non-verbal communication at work

Unit 10: Planning and delivering workplace presentations: Part 1

Unit 11: Planning and delivering workplace presentations: Part 2

Unit 12: Business etiquette

Note: The e-course book for this course is “Working Professionalism” published by Edge Learning Media, 978-1-4327-0200-7.

Who Should Attend:

• Job seekers and professionals looking to improve workplace skills.
• Managers and team leaders aiming to enhance communication and professionalism.
• Anyone seeking to refine their soft skills and succeed in a professional environment.

Entry Requirements:

There are no entry requirements for this course.

Course Structure:

This course is only available in an online learning format. The course includes learning activities, videos and quizzes.

Assessments:

Learners will need to complete the online quiz for this course.

Accreditation:

This course is not accredited. This course is pitched at NQF Level 5.

Certification:

 A Certificate of Successful Completion will be issued upon completion of the course.

Duration:

Total Duration: 22 hours / 1 - 2 weeks per unit
Course Access: 24 weeks in total / 6 months