Welcome on this learning programme!

Embark on a journey to master the art of professional conduct in the workplace with our "Business Etiquette" online course. In this course, you will delve into essential elements such as tone, pronunciation, and professional language, learning how to communicate effectively. Gain insights into the significance of telephone etiquette and discern between good and bad practices when making and receiving calls. Explore the nuances of personal and professional conduct with cell phones, company telephones, and social media. Learn to navigate desk space etiquette, including kitchen and social area usage, handling tardiness, and managing work functions. Understand the impact of noise pollution and learn how to address superiors and subordinates respectfully. Elevate your professional demeanour and enhance your workplace interactions with this comprehensive course on business etiquette.

What you will learn:

At the end of this course, the learner should be able to:

• Define tone, register, pronunciation, enunciation, and professional language.
• Explain the importance of telephone etiquette in the workplace.
• Distinguish between good and bad practices when making and receiving telephone calls.
• Demonstrate knowledge of acting professionally when using personal cell phones, company telephones, the internet, and social media at work.
• Apply knowledge of desk space etiquette, including the use of kitchens and social areas, handling work functions, managing tardiness, and providing courtesy notifications at work.
• Understand and apply the concept of noise pollution in the workplace.
• Explain how superiors and subordinates should be addressed in the workplace.

Course Content:

• Key terms and definitions
• General telephone etiquette
• Making phone calls
• Receiving phone calls
• Personal cell phone etiquette in the workplace
• Using company telephones and internet connectivity
• Accessing social media sites at work
• Kitchens and social areas at work
• Noise pollution at work
• Desk space etiquette
• Work functions
• Tardiness
• Courtesy notifications
• Addressing superiors and subordinates

Note: The course content is extracted from the e-course book titled “Professional Skills” published by Edge Learning Media, ISBN 978-1-77612-505-0.

Who Should Attend:

Any individual that wants to learn more about business etiquette and professionalism and how these are applied in a workplace.

Entry Requirements:

There are no entry requirements for this course.

Course Structure:

This course is only available in an online learning format. The course includes learning activities, videos and quizzes.

Assessments:

Learners will need to complete the online quiz for this course.

Accreditation:

This course is not accredited.

Certification:

 A Certificate of Successful Completion will be issued upon completion of the course.

Duration:

2 - 4 weeks