Welcome on this learning programme!

Enhance your managerial communication skills with our online course! Learn key communication models and theories, explore communication processes, and understand factors influencing effective communication. Discover strategies for overcoming communication barriers, differentiate between formal and informal communication, and delve into negotiation and conflict management. Additionally, explore the impact of information and communication technologies on modern management practices. Perfect for managers aiming to improve workplace communication dynamics and foster effective organisational interactions.

What you will learn:

At the end of this course, the learner should be able to:

• Define communication and key models and concepts from communication theory.
• Outline communication process models.
• Explain factors influencing communication.
• Describe barriers to communication.
• Differentiate informal and formal organisational communication.
• Explore negotiation roles and processes.
• Define conflict and conflict management.
• Evaluate the impacts of information and communication technologies on management.

Course Content:

• Key terms and definitions
• Defining communication
• The communication process
• Barriers to communication
• Communication in an organisation
• Negotiation
• Conflict management
• Information and communication technology (ICT)
• Management in practice: continuous feedback

Note: The course content is extracted from the e-course book titled “General Management Principles and Practices” published by Edge Learning Media, ISBN 978-1-77612-019-2.

Who Should Attend:

Any manager that wants to learn more about and improve their communication skills.

Entry Requirements:

There are no entry requirements for this course.

Course Structure:

This course is only available in an online learning format. The course includes learning activities, videos and quizzes.

Assessments:

Learners will need to complete the online quiz for this course.

Accreditation:

This course is not accredited.

Certification:

 A Certificate of Successful Completion will be issued upon completion of the course.

Duration:

2 - 4 weeks